Course Overview
It costs you five times as much to win a new customer than to keep a current one. But retaining customers will not come naturally- customers are not loyal by nature. Excellent customer service is the key to customer retention. Service excellence is an attitude engrained in every department and it begins and ends with your people, from the lowest employee to the CEO. Excellence is a consistent, premium service at every point of contact, set by a service oriented tone that drives your company strategy at every level. Connecting to your customers on an emotional level is the key to establishing a lasting relationship with your brand. Beyond simply delivering your product, you must develop strong bonds with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and expectations and exceeding them, every time.
Anderson Human Capital Ltd will be conducting a 2 day Seminar on Customers Service - 15th & 16th March, 2018 - at Villa Rosa Kempinski - Nairobi.
This Seminar is designed to provide an understanding of critical Customer Service Fundamentals necessary to enable employees appreciate, practice and embed Stellar Customer Service Practices at every point of interaction with the Customer.
Who Will Benefit From The Course?
HR This highly practical and interractive two-day programme is designed for any member of staff who is in constant contact with customers, ie, Customer Service Staff, Sales and Marketing Staff, Front Office Staff, Personal Assistants, Relationship Officers, Administrative Staff, HR Practitioners, Back Office Staff (Internal Customers), Heads of Departments, Supervisors, Managers, PR Practitioners.
On completion of this seminar, participants will have a thorough appreciation of basic skills needed not only to meet but also to exceed customers’ expectations. The course will equip participants with basic skills such as;
NOTE
Fees covers all training Requirements, ie, training materials, lunches, teas, and certification.
Participants will be given a certificate of participation
Great Program! Certainly worth attending for any HR Professional keen on safeguarding organisation from Labour Related Disputes!Job Well Done Anderson Human Capital!
Nemwel Ngoko, Gurusoft DevelopersHighly Effective Management Program. Engaging, Insightful Case Studies. Recomennded for any Manager keen on gaining Current Day trends in Management!
John Sang, Abradge KenyaI attended Training on Discipline, Termination and Dismissal Management in July 2019. This program was very Informative especially in the area of Discipline Management, the rights of an employee and the employment act 2007 awareness. This has Improved on how I interact with my employer, procedures for recruitment and legal process compliance. Thanks Justin for the opportunity.
Julius Muleshe Gitau, Adcock Ingram East Africa ltdA fresh start.... Great people in Finance and Risk Management Programs. I have learnt a lot more than I expected.
Jessica, Kenya Ports Authority
A reliable effective and professional training and staff development Company in Management, Leadership, Tax and HR Compliance Trainings.
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