Mobile Banking Manager – Portfolio 

National Bank of Kenya

National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and products. 

Job Description

Job Ref No. HR/024/18

Division: Retail Banking

Reporting to: Head, Alternate Channels & Cards

Position Scope:

The successful candidate will be responsible for exponential growth of numbers of Mobile and Wallet transactions in order to derive commensurate NFI build customer engagement via self-service and grow other bank products via cross selling and up selling.

Key Responsibilities:

• Develop new Mobile functions and marketing plans in line with the Bank Mobile and Digital Banking strategy.
• Develop and implement strategies for maximizing revenue generation through cross sell routes, customer / channel / process / partnership management.
• Optimally drive growth of Mobile Banking transactions via Advertising, Customer education and promotional activities.
• Define and plan Mobile and Digital Banking enhancements to promote usage.
• Develop strategic alliances with tactical partners to drive usage.
• Relationship management of institutions and third parties that can drive active usage of Mobile and Digital banking services.
• Design and implement excellent customer service programs .e.g. Trainings, Customer support, Feedback Management, Attrition management etc.
• Cross sell other bank products to the Digital and Mobile banking base.

Key Performance

• Indicators Number of transactions per active customer.
• Activating legacy dormant mobile and digital accounts Mobile and Digital Banking Profitability
• Excellence in customer experience when utilizing Mobile and Digital services
• Activation and utilization rates
• Customer Retention versus attrition

Education, Skills & Experience:

• An undergraduate degree in a business related field from a recognized
• University. At least three (3) years’ experience in Banking
• Exposure in Mobile and/or Digital Banking
• Excellent communication skills Strong background in product development and roll out, partner relations and change management.
• Excellent interpersonal and team management skills.

Method of Application

If you believe you meet the criteria given above, please submit your application with a detailed CV addressed to the Director Human Resources stating your current position, current gross salary, e-mail address and telephone contacts quoting the job title/reference in the subject field to: Recruitment@nationalbank.co.ke by 12th March 2018.

Applications received after the set deadline will not be considered and only shortlisted candidates will be contacted for the next stage/s of the process.

National Bank of Kenya is an Equal Opportunity Employer.